IEMC GROUP PTY LTD
TERMS AND CONDITIONS
Effective date: 14 August 2026
1. Application of these Terms
These Terms and Conditions apply to services provided, coordinated, referred or facilitated by IEMC Group Pty Ltd (“IEMC”), including education services, administrative support, referrals, migration-related support, insurance referrals, training referrals, Recognition of Prior Learning (RPL) facilitation and related services.
By communicating with IEMC, submitting documents, requesting services, making payment, signing an agreement, accepting a quotation, or proceeding with any service coordinated by IEMC, you agree to these Terms and Conditions, subject to any service-specific written agreement applicable to your matter.
2. Relationship with Service-Specific Agreements
Where a client enters into a specific Costs Agreement, Service Agreement, Quotation, Client Acceptance Form or other written engagement document with IEMC, those service-specific documents form part of the agreement between the client and IEMC.
If there is any inconsistency between these general Terms and Conditions and a service-specific written agreement, the service-specific written agreement prevails to the extent of the inconsistency, subject to applicable law and any rights that cannot lawfully be excluded or modified.
3. About IEMC Group Pty Ltd
IEMC provides administrative, referral, coordination and facilitation services in connection with education, migration, visa, training, insurance, RPL and related enquiries. IEMC may act as a sub-agent, referral partner, intermediary or administrative facilitator for third-party business partners.
Unless expressly stated otherwise in writing, IEMC does not directly deliver courses, conduct training, conduct formal competency assessments, issue qualifications, provide insurance products, make visa decisions or guarantee admission, enrolment, assessment, qualification, insurance, visa or other third-party outcomes.
4. Scope of Services
Depending on the engagement, IEMC may provide general consultation, administrative support, document collection and review, education provider referrals, RPL enquiry facilitation, application preparation support, communication with third-party providers, payment coordination and other related services agreed in writing.
The exact scope of services is determined by the relevant quotation, service agreement, written instructions and the requirements of applicable third-party providers.
5. No Guarantee of Outcome
IEMC does not guarantee any outcome, including admission, enrolment, Confirmation of Enrolment (COE) issuance, visa grant, migration outcome, RPL approval, competency assessment, qualification issuance, insurance approval, refund approval, provider acceptance, government approval or any other third-party decision.
All final decisions are made independently by the relevant education provider, RTO, RPL Partner, insurer, government authority, migration professional or other responsible third party.
6. Third-Party Providers and Business Partners
Many services coordinated by IEMC involve independent third-party providers and business partners. Their terms, assessment requirements, fees, processing times, refund rules and regulatory obligations may apply in addition to IEMC’s terms.
To the fullest extent permitted by law, IEMC is not responsible for independent third-party decisions, delays, refusals, cancellations, assessment outcomes, policy changes, processing times or conduct outside IEMC’s reasonable control.
7. Client Responsibilities
- provide true, accurate, complete and current information and documents;
- provide requested documents within required timeframes;
- notify IEMC promptly of any change that may affect the service;
- review applications, forms and information before submission;
- respond promptly to reasonable requests;
- pay agreed fees when due; and
- read applicable agreements, invoices, policies, provider terms and notices.
IEMC is not responsible for loss, delay, refusal, cancellation or adverse outcomes caused by inaccurate information, missing documents, late responses, failure to disclose relevant information or failure to comply with requirements, except to the extent liability cannot lawfully be excluded.
8. Fees and Payments
Fees payable to IEMC will be stated in an invoice, quotation, Costs Agreement, Service Agreement, payment request or other written communication. Unless stated otherwise, amounts are in Australian dollars and include GST where required.
Third-party fees are separate from IEMC service fees unless expressly stated otherwise. IEMC may suspend or postpone services where an amount due remains unpaid, subject to applicable law.
9. Education Application Services
Where IEMC assists with education enquiries, applications or enrolments, admission, enrolment, course availability, provider refunds and COE decisions are made by the relevant education provider.
Once an education application has been submitted to an education provider, IEMC service fees for that application are non-refundable, except where required by law or expressly agreed in writing.
Where an Offer Letter has been issued and the client subsequently changes their mind, withdraws or decides not to proceed with payment and/or issuance of a COE, an Education Application Fee of AUD $550 (inclusive of GST) applies.
Where IEMC holds money paid by the client for tuition, enrolment, deposit, COE or other education-related costs and an amount is otherwise refundable, IEMC may deduct the AUD $550 Education Application Fee from the refundable amount where permitted by law. If no money, or insufficient money, is held by IEMC for this purpose, the unpaid balance of the Education Application Fee remains payable by the client.
Third-party tuition, enrolment, deposit, application and provider charges remain subject to the relevant provider’s refund policy and decision.
10. Recognition of Prior Learning (RPL) Services
10.1 IEMC Role
IEMC provides administrative, referral, document coordination and facilitation services in relation to RPL. IEMC is not an RTO, does not conduct the formal RPL assessment, does not determine competency and does not issue AQF qualifications or Statements of Attainment.
10.2 RPL Partner and RTO
For RPL matters, IEMC works with an independent third-party RPL service partner (“RPL Partner”). The RPL Partner liaises with and/or arranges assessment through an appropriately registered RTO. The RTO independently determines evidence and assessment requirements, assesses competency and decides whether a qualification or Statement of Attainment can be issued.
10.3 No Guarantee
Any preliminary eligibility review or indication that RPL may be available is not an assessment outcome and does not guarantee that the client will be assessed as competent or receive a qualification.
10.4 RPL Full-Refund Circumstances
Where the client has paid the agreed RPL fees, complied with all reasonable evidence and assessment requirements, and the RPL Partner confirms that the arranged RTO cannot issue the agreed qualification for reasons attributable to the RPL Partner or RTO, IEMC will provide a full refund of the affected RPL service and qualification fees paid to IEMC for that application, subject to applicable law.
Examples may include the arranged RTO losing or no longer holding the required registration or scope before qualification issuance, or the RPL Partner/RTO otherwise being unable to deliver the agreed RPL service.
10.5 RPL Refund Exclusions
The full-refund provision above does not apply where the qualification cannot be issued because the client fails to provide sufficient evidence, is assessed as not competent, provides false or unverifiable information, fails to complete required assessment activities, withdraws or changes their mind, fails to cooperate, or otherwise prevents completion of the assessment.
10.6 After Qualification Issue
Once the qualification or Statement of Attainment has been issued by the RTO, the RPL service is regarded as completed and the RPL fees are non-refundable except where required by law.
The client acknowledges that RTO registration, scope and regulatory circumstances may change. To the fullest extent permitted by law, IEMC is not responsible for subsequent cancellation, invalidation, withdrawal or regulatory action affecting an already-issued qualification where that action arises from the conduct, registration status or compliance of the RPL Partner or RTO outside IEMC’s reasonable control.
11. Refunds, Cancellations and Withdrawals
Refunds, cancellations and withdrawals are governed by the applicable Costs Agreement or Service Agreement and IEMC’s Refund and Cancellation Policy. Change of mind does not automatically create an entitlement to a refund.
Where work has commenced, the client may remain liable for work performed, administrative costs, third-party fees, cancellation charges, bank or transaction fees and other reasonable costs already incurred, subject to applicable law.
12. Migration and Visa-Related Services
Where migration or visa-related services are involved, the applicable migration Costs Agreement and Client Acceptance Form govern those services. Visa and migration decisions are made by the relevant government authority and are not guaranteed by IEMC.
13. Privacy and Information Sharing
Personal information will be handled in accordance with IEMC’s Privacy Policy. The client authorises IEMC to share information reasonably necessary to facilitate the agreed service with relevant third parties, including education providers, RPL Partners, RTOs, migration professionals, insurers, skills assessment bodies and government authorities, subject to applicable privacy law.
14. Communication and Documents
IEMC may communicate electronically by email, SMS, telephone, messaging platforms, client portals or other agreed methods. Clients are responsible for keeping contact details current and retaining copies of important documents.
15. Limitation of Liability
To the maximum extent permitted by law, IEMC is not liable for independent third-party decisions, government decisions, delays outside its reasonable control, losses caused by inaccurate or incomplete client information, or regulatory action involving a third-party provider that is outside IEMC’s reasonable control.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
16. Complaints and Disputes
Clients should first raise concerns with IEMC and use IEMC’s complaints and dispute resolution process where appropriate. Nothing in these Terms prevents a client from exercising any lawful right to contact a regulator, tribunal, court, consumer protection body or other competent authority.
17. Termination
IEMC may suspend or terminate services where the client fails to pay fees, provides false or misleading information, fails to cooperate, behaves abusively or unreasonably, creates a conflict of interest, a third-party provider refuses or is unable to proceed, or continuing the service would be unlawful, unethical or impractical. Amounts properly earned or incurred before termination remain payable, subject to applicable law.
18. Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.
19. Changes to Terms
IEMC may update these Terms and Conditions from time to time. The version applicable to a client’s engagement is subject to any service-specific agreement and applicable law.
20. Governing Law and Contact
These Terms and Conditions are governed by the laws of Victoria, Australia. The parties submit to the jurisdiction of the courts and tribunals of Victoria, Australia, subject to any applicable law.
IEMC GROUP PTY LTD
Suite 315, 343 Little Collins St, Melbourne VIC 3000
Phone: 03 9600 3057
Email: admin@iemcgroup.com.au