Privacy Policy

Privacy Policy

IEMC GROUP PTY LTD

1. Purpose

This Privacy Policy explains how IEMC Group Pty Ltd collects, uses, stores, discloses, and protects personal information when providing education, migration, visa, insurance, training, RPL, referral, and related services.

2. Types of Personal Information Collected

IEMC Group Pty Ltd may collect personal information including:

  • Name, date of birth, gender, contact details and address
  • Passport, visa, immigration, citizenship and identity information
  • Education history, qualifications, work experience and employment details
  • Financial information, invoices, receipts and payment records
  • Health, character, family, relationship or background information where relevant
  • Documents, forms, statements, photographs and supporting evidence
  • Communication records including emails, messages, call notes and meeting notes
  • Website usage, enquiry form submissions and marketing preferences

3. How Information is Collected

Information may be collected directly from you, authorized representatives, family members, employers, education providers, business partners, government authorities, online forms, messaging platforms, payment systems, or third-party providers involved in your matter.

4. Why Information is Collected

Personal information is collected for purposes including responding to enquiries, assessing eligibility, preparing or supporting applications, referring matters to business partners, communicating with providers or authorities, issuing invoices, processing payments, maintaining records, complying with legal obligations, improving services, and managing complaints or disputes.

5. Disclosure to Third Parties

IEMC Group Pty Ltd may disclose personal information to third parties where necessary for the requested service, including education providers, Registered Training Organisations, universities, colleges, migration professionals, legal practitioners, insurers, skills assessment bodies, employers, government authorities, business partners, payment processors, IT providers, storage providers and professional advisers.

6. Overseas Disclosure

Where necessary, personal information may be disclosed to overseas recipients, including overseas education providers, agents, family members, employers, offshore staff, service providers, or government authorities. By proceeding with services, you consent to such disclosure where reasonably required for your matter.

7. Sensitive Information

Sensitive information, including health, character, biometric, racial or ethnic origin, relationship, family or criminal history information, will only be collected where reasonably necessary for the service, with your consent, or where permitted or required by law.

8. Storage and Security

IEMC Group Pty Ltd takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored electronically, in cloud-based systems, email systems, client management systems, physical files, or secure third-party platforms.

9. Access and Correction

You may request access to personal information held about you or request correction of inaccurate, outdated, incomplete or misleading information. IEMC Group Pty Ltd may require identity verification before releasing or correcting information.

10. Retention and Destruction

IEMC Group Pty Ltd may retain records for as long as reasonably required for service delivery, legal compliance, accounting, audit, dispute management, insurance, regulatory or business purposes. When information is no longer required, it may be securely destroyed or de-identified where lawful and practical.

11. Marketing Communications

IEMC Group Pty Ltd may send updates, offers, newsletters or service information where permitted by law. You may opt out of marketing communications at any time by contacting IEMC Group Pty Ltd or using any unsubscribe function provided.

12. Website, Cookies and Online Services

IEMC Group Pty Ltd’s website and online platforms may collect technical information such as IP address, browser type, device information, pages visited and cookies. This information may be used for analytics, security, service improvement and marketing purposes.

13. Third-Party Links

IEMC Group Pty Ltd may provide links to third-party websites or services. IEMC Group Pty Ltd is not responsible for the privacy practices, security or content of third-party websites.

14. Complaints

If you have a concern about privacy handling, please contact IEMC Group Pty Ltd in writing. IEMC Group Pty Ltd will review the complaint and respond within a reasonable timeframe. If unresolved, you may contact the Office of the Australian Information Commissioner or another relevant authority.

15. Changes to this Policy

IEMC Group Pty Ltd may update this Privacy Policy from time to time. The updated version will apply from the date it is published or otherwise provided to you.

16. Contact

IEMC Group Pty Ltd
Privacy contact: Nick Duong
Email: admin@iemcgroup.com.au
Phone: 0421158129
Address: Suite 315, 343 Little Collins St, Melbourne VIC 3000